At Golden Helix, customer support is our number one priority. This support also includes the health and safety of all the members of our community. During this time of uncertainty, we first want to acknowledge the incredible efforts of the healthcare industry around the globe, working so hard to conquer this outbreak.
Secondly, we realize a significant portion of our customers are undergoing extreme disruptions in their workplace. With the recent quarantines, university closures, and organizations choosing to work remotely, we understand users may not have access to their devices with Golden Helix software installed. We have introduced a COVID-19 Remote Access Assistance Program to provide anyone experiencing these hardships additional, temporary license installations for remote work. We will continue to prioritize your health and well-being and will be a safe, supportive resource for you to continue conducting your analysis during this difficult time.
If you are in need of an additional license, please reach out to your Account Manager for further instructions, or email us at firstname.lastname@example.org. The responsibility of health and safety belongs to all; together, we can take measures to help slow the spread of COVID-19.