Announcing Technical Support Bulletins

Last month I was inspired to create a new way to keep our customers apprised of the latest information on Golden Helix software without cluttering inboxes and overwhelming our blog. I happened to receive a link to an article for one of Illumina’s bulletins and realized that was exactly what we needed at Golden Helix as well!

On Wednesday, we went live with our new Technical Support Bulletins page! As you can see, we have a variety of bulletins already available including the release notes from our latest SVS release (7.6.7) and an announcement regarding the new annotation tracks and filters that is cross-published on our blog as well. Be sure to bookmark the page for all the latest information!

I am very excited to see this come together, and I hope it will be useful to answer those quick questions on what we have available as well as what has changed with recent software releases. Suggestions always welcome!

Greta Linse Peterson

About Greta Linse Peterson

Greta Peterson is Golden Helix’s Director of Product Management and Quality and as such, Greta is quite busy. Her main duty is managing SNP & Variation Suite (SVS) from strategic planning to tactical activities, including defining market requirements and working with developers to ensure timely releases. On the "Quality" side, she is responsible for software testing, quality control, and maintaining technical documentation. In addition to those duties, Greta also manages Golden Helix's Technical Support team, writes Python scripts for extending SVS functionality, and conducts software training for customers and prospects. Greta joined Golden Helix in 2008 when she completed her Masters degree in both Mathematics and Statistics at Montana State University in Bozeman. When Greta is not working, she enjoys spending time with her family and hiking the surrounding areas of Bozeman.
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2 Responses to Announcing Technical Support Bulletins

  1. Andrew Slater says:

    Can you enable an RSS feed for the bulletins?

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